• We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
• Any mishandling, misuse of the product that results in personal injuries are not a part of the responsibility of Nam Lee RC Hobby Shop.
• When ordering any parts, it is the customer responsibility to make sure that the parts will fit his or her model. Please consult either the manufacturer or email your question to our support team before placing an order. We will answer your question to the best of our capability. Otherwise, we will redirect it to the manufacturer if we cannot answer your question.
• If the item you wish to return is malfunctioned/not operational, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling the defective product directly.
• Defective merchandise may be returned to us as long as it is in new and unused condition. Used, defective merchandise should be returned directly to the manufacturer for warranty repair or replacement.
• Defects found after the product has been used will be handled based on the manufacturer warranty (a copy of which can be obtained upon customer request), and the corresponding manufacturer will handle any problems for you directly. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you send us an e-mail before taking any action.
• Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then discovered shipping damage, please contact us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize the chance of making a claim, and you may not receive credit for the return.
• Product specifications are subject to be changed without further notice. If prices are increased by the manufacturer, and we are forced to charge you a higher price then mentioned on the site, you will get a notice first. You will be asked to send a confirmation on the acceptance of the new price before the order is processed.
• All in-stock items will be shipped in once payment is completed.
• If you feel that your order is incomplete/has items missing, please carefully read your invoice as your order may have been shipped in two or more shifts and may arrive on two different days or/and keep all the shipping material and contact us immediately.
• All sales are final. No refund or exchange.
• In all the business activities with Nam Lee RC Hobby Shop, you agree to all the sales terms and policies above.

Please note we reserve the right to refuse service to anyone.